On March 11, the novel coronavirus disease was declared a pandemic by the World Health Organization. Now that it’s October I’m mostly embracing the uncertainty and vast changes of the pandemic, as ...

It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...

These days, providing exceptional convenience is the rule rather than the exception. So, in this high-touch era, how can companies continue creating a brand-differentiating customer experience? One ...

Shaikh, Ahmed, Abhishek Bhatia, Ghanshyam Yadav, Shashwat Hora, Chung Won, Mark Shankar, Aaron Heerboth, Prakash Vemulapalli, Paresh Navalkar, Kunal Oswal, Clay ...

Amaya Capellán was named CIO of the commonwealth of Pennsylvania by Gov. Josh Shapiro in late July, giving her about two and half months on the job so far — time she's spent getting to know her team ...

The U.S. Customs and Border Protection (CBP) has released its Fiscal Year 2024 CBP Experience (CBPX) Annual Report, highlighting significant strides in enhancing both employee and customer experiences ...

The AI landscape continues to evolve at a rapid pace, reflecting the accelerating speed of innovation across sectors. The potential integration of OpenAI’s models into Google’s Chrome browser is an ...

Government procurement is about to get easier for buyers and sellers, according to an announcement from the U.S. General Services Administration (GSA). Before spring is up, GSA plans to unveil a ...