While QR code menus were introduced as a convenient, contactless solution, growing numbers of customers say they create frustration and disrupt the dining experience.

QR codes, which allow for touchless transactions, may have emerged as a permanent replacement for physical menus, according to restaurant industry experts. Bitly, a link management service, said that ...

Up until COVID-19, the QR code, that square offspring of the Universal Product Code, was a mostly marginal technology as far as the consumer marketplace was concerned. During the pandemic, however, ...

What started as a clever pandemic solution has quickly become one of the most disliked trends in modern dining. From tech frustrations to privacy concerns, many restaurant guests say QR code menus are ...

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...

QR codes are having a moment. Chances are, anyone visiting a restaurant during the height of the pandemic was either introduced or reintroduced to scanning those black squares first made popular in ...