The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...
The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...
But is open source ready for such a transition? Understandably cautious organizations are raising questions regarding open source support, security and compatibility with existing systems and ...
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