Q: Our agency is getting into the high-end tour business. We act as the credit card merchant for the program. Retail advisors book our tours by calling in their clients' credit card numbers. I am ...

Most banks require you to contact the merchant and attempt to resolve the issue directly before requesting a chargeback. Photo: iStock Picture this: you’re browsing your favourite online store when ...

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The Chase Freedom® is not currently available to new cardholders. Please visit our list of the best cash-back cards for alternative options. If you paid for an item but never received it, or it ...

What happens when you submit a chargeback? After you have submitted your chargeback request, your bank will provide written confirmation of your request. Your bank will also either post a temporary ...

Troy Segal is an editor and writer. She has 20+ years of experience covering personal finance, wealth management, and business news. Investopedia / Julie Bang A chargeback happens when a charge is ...

Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on their website. Finally, you can ...